If you know me you know that I love tea and I love travel. Put the two together and it’s perfection. But I usually stay with H2O minus the tea leaves on a flight.
Here is a direct passage from Avi Trader, an online magazine:
“British Airways and tea group Twinings joined forces to create a ‘high altitude tea’ that tastes better when brewed at 35,000 ft. The carrier, which serves 35m cups of tea each year, found that the taste of tea is 30% worse at cruising altitude, given that water boils at 89°C on an aircraft, not the optimum 100°C for making black tea. The new tea, a blend of Assam, Kenyan and a Ceylon tea grown at high altitude, is said to have an improved flavour.”
Now that is customer service. Do you have any examples of exemplary customer service?