Yesterday was not the highlight of my week. On my way to a routine dental appointment at Carlingwood Dental Centre my vehicle died. Stopped. In. Four. Lanes. Of. Traffic. I coasted to the side of the road, asked it nicely to restart when I turned the key, kicked the tires, and resigned myself to calling The Canadian Automobile Association (CAA).
CAA was my first call. My dental office was my next call. I had to cancel half an hour before my appointment. Laura on the front desk was understanding and seemed genuinely concerned that I was fine. Once home I called again and rescheduled for today.
Lisa, my wonderful hygienist of several years, would have been within her office policy to charge me for my missed appointment. I had not given the 24 hours notice that is standard print on all medical/dental appointment cards. Mine actually states “There will be no charge for missed appointments providing 24 hour notice is given.” I missed that deadline by 23 and a half hours.
Today she greeted me with “What happened? I know it’s not like you to miss an appointment.” When I explained she simply said “These things happen. How’s your car?”
There were no extra charges and I wasn’t made to feel that I’d inconvenienced her. Now that’s customer service. I do think she enjoyed chastising me about flossing though!