We know that if we have a negative experience at a restaurant or store we tell more people than when we have a positive experience. That seems to be human nature.
Catching up with friends and relatives outside Canada the last few weeks and invariably they mentioned the mayor of Toronto. All the latest Canadian accomplishments and endeavours (hello Chris Hadfield) go unmentioned. But the Toronto mayor receives attention.
In my workshops I often make an analogy between manners and polished shoes. No one will notice our clean and polished shoes. They will notice scruffy, unkempt shoes. No one will notice a proper business introduction or the inconspicuous manner in which the cheque was handled at a business lunch. They will notice the inappropriate handshake or lack of networking skills.
It’s because of this emphasis of the negative that I make an effort to tell parents in a restaurant when their children are well behaved and a delight. It’s so easy for us to roll our eyes and send a scowl to the parents of misbehaving children.
As one year ends and a new one begins I want to let all of you know that I appreciate your appearance at my blog. I look forward to your comments and value your input. May the year ahead be all you wish. Be kind.